BCBSKS recognized as Call Center of the Year

Blue Cross and Blue Shield of Kansas (BCBSKS) is proud to announce they are the recipient of SQM’s 2021 Contact Center Industry Customer Experience Award(s) of Excellence, as follows:

Call Center of the Year

Call Center World Class First Call Resolution (FCR) Certification

Highest Email Customer Service

Highest Employee Experience for the Health Care Industry

Highest Work from Home Employee Experience

World Class Employee Experience

Highest Customer Service for the Health Care Industry

Highest Customer Service for the Non-Profit Industry

Customer Service Representative of the Year Finalist – Jeni Harris

Supervisor of the Year Finalist – Emily Serrano

“People come to us during some of their hardest moments in life and it’s our privilege to serve them to the best of our ability,” said Holly Graves, vice president, operations. “This prestigious award reinforces that our service experience and going the extra mile for our members is why nearly one million Kansans choose Blue Cross over other insurance providers.”

SQM recognized the 2021 award winners at their annual ceremony, held virtually on Thursday, May 19.

SQM’s FCR Customer Experience awards are considered the most prestigious and sought-after in the North American contact center industry and recognize organizations that have demonstrated excellence for Customer Experience (CX), Employee Experience (EX), and FCR Best Practices. On an annual basis, SQM conducts over 500 FCR studies with leading North American companies.