Leanna James | The HR Playbook
HR Manager | SSC Advisors, Inc.
How do you manage offboarding that protects both the individual and the team’s morale?
Offboarding can be emotional, so I approach it with empathy and respect for the individual’s dignity. I believe in open, compassionate communication, regardless of the departure situation. I make sure the person feels heard and valued for their contributions. I always wish them well on their next chapter. For the team, I provide context (as much as appropriate) and focus on maintaining morale by recognizing the remaining team’s strengths and offering support where needed. Transitions are part of any organization. How we manage them shapes trust and resilience.
How do you introduce and integrate new hires into the existing culture?
We are big on “work hard, play hard” at SSC, but also on self-care and family balance. With new hires, I personally connect with them and introduce them to the heart of our culture: collaboration, accountability and kindness. We do not expect people to fit a mold. Instead, we integrate them by making space for their individuality while guiding them with shared values and expectations. I encourage peer mentorship and early wins to build confidence and connection from day one.
What strategies have been most effective in shaping a strong workplace culture?
Culture is shaped daily through actions, not just values on a wall. Leading with integrity and modeling the behavior I want to see is critical. Regular check-ins, honest feedback and creating safe spaces for people to speak up have been powerful. We celebrate progress and remind each other that everyone’s contribution matters. It’s about being human with one another. Every organization has its strengths and challenges, but when we stay honest, kind and accountable, we keep moving in the right direction.
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