Westar Energy is partnering with Allconnect, a national leader in connecting consumers with new services, to offer its Move Advisor program to Westar’s customers. The program “Connections from Westar Energy” is a free, one-stop resource for consumers to receive personalized assistance to compare and order services such as satellite or cable TV, internet, telephone and home security systems. It’s available when customers call or go online to transfer or establish electric service with Westar Energy. When Westar Energy customers transfer or establish service they will have the opportunity to speak with an Allconnect advisor, who reviews the numerous service options available at their new address, including satellite TV, cable TV, Internet, phone, and home security systems. After discussing the plans, promotions and bundles available, the advisor then takes the order and schedules installation, providing end-to-end service.
Customers who transfer or establish service with Westar Energy online will also have the opportunity to explore, compare and purchase service options available at their new address through Allconnect’s e-commerce platform.
“We are always looking for new ways to enhance our customers’ experience, and Allconnect understands that,” said Hal Jensen, executive director customer programs and services for Westar Energy. “This program makes the complicated process of setting up new services easy, and I think our customers will appreciate the value and convenience this adds to their experience with us.”
“Allconnect has a proven track record of improving customer satisfaction for our utility partners by saving their customers time and money,” said Sam Howe, Allconnect CEO. “We’re excited to put our technology, data-driven processes and friendly, consultative approach to work for Westar Energy.”
Westar Energy serves nearly 700,000 customers in eastern Kansas. For more information about Connections from Westar Energy, contact Westar Energy toll free at 800-383-1183 or visit www.westarenergy.com/westar-connections.