Kansas Gas Service Encourages Customers to Contact Company For Help on Bills

Kansas Gas Service is encouraging customers who have experienced financial hardships due to the COVID-19 pandemic to contact the company to take advantage of a variety of payment options and alternative payment plans.

“We understand this is a stressful time for everyone,” said Abbey Frye, Kansas Gas Service director of customer service. “It’s important to us that our customers know there are several options to avoid disconnection that can be helpful for anyone having trouble paying their natural gas bill.”

Customers can visit a dedicated web page at www.kansasgasservice.com/cares for information on energy assistance programs and other financial resources. Customers can also call 800-794- 4780 to speak to customer service representatives about payment options, Monday-Friday, 7 a.m. – 7 p.m.

Frye also reminds customers that by paying what they can now will help to avoid building up a balance that will be hard to pay off later. “We take our commitment to deliver safe and reliable natural gas service to the homes and businesses we serve very seriously,” said Frye. “What we’re asking now is for customers to contact us so that we can do everything we can to help.”

Click here to view and download a short video clip from Abbey Frye, Kansas Gas Service director of customer service.