There's no excuse for "nobody told me"
Why is he waiting—and by whom—to be told? Is this laziness or a symptom of something else?
A “nobody told me” excuse at any level of an organization could be one indication of a sick culture. It means that one or more of these obstacles are in play:
lack of a clearly defined mission and purpose
multiple silos and turf wars exist between departments
there’s a staffer who withholds information to wield power
employees aren’t given proper training and guiding procedures
employees aren’t trusted and allowed to bring their best selves to the job
poor or hasty decisions have led to lazy hiring practices
there’s no follow up after action steps have been established (nobody “owns” any of the actions)
employees at all levels (even leaders) have a “that’s not my job” attitude
good leadership isn’t modeled from the top
the board of directors isn’t paying attention and holding leadership to the brand standard
someone is "going rogue"
listen nowA prevalent “nobody told me” attitude means your brand is nothing but a thin facade. It means customers aren’t getting good service, innovation is lagging and great employees are on the lookout for greener pastures.
Listen now. Listen through all levels of your organization (including yourself). If you hear “nobody told me,” take immediate steps to remedy the situation. The life of your brand depends on it.
Martha Bartlett Piland
President + CEO of MB Piland Advertising + Marketing