Westar Energy Inc. (NYSE:WR) announced that residential customers paying by credit and debit card will no longer pay a $2.95 convenience fee.
“We are glad to provide our residential customers the opportunity to pay with credit cards without a convenience fee,” Jeff Beasley, vice president, customer care, said. “Our Customer Care team is focused on introducing new options for our customers and making it easy to do business with us.”
Westar Energy introduced many other new customer friendly services earlier this year, including:
- A new mobile device friendly website.
- Text message or e-mail updates were introduced for customers who would like to stay informed when their power is out and an estimate of when power should be restored.
- A Pay As You Go offering that allows customers with an advanced digital meter the option of prepaying for their electricity which many find useful to help them budget their energy bills.
- Westar Home Services allows customers to purchase low cost protection for their internal or exterior electrical equipment on a home or business.