Westar Energy Inc. (NYSE:WR) recently launched its MyWestar free mobile app, which provides customers a convenient and easy way to manage their account including reporting and tracking service outages from their mobile devices. The MyWestar app, available on the Apple App Store and Google Play, offers flexibility for those on the go. “Our lives are busy. If you can order a pizza or a reserve a flight from your phone, you should be able to use it let us know your power is out or to check your usage and even make payment on your Westar account,” said Greg Greenwood, senior vice president, strategy. “Our goal is to make it easier to do business with us. The MyWestar app is another important step in that direction.”
The app incorporates an innovative outage map and SMS text alerts and makes managing outages from anywhere and at any time easy, even if their land line and Internet are down. MyWestar lets customers easily report an outage. It also allows them to see outages by address, zip code or county and get up to the minute outage information including if a crew is in the area fixing the issue. Customers can also sign up for text alerts on current and future outages by texting REG to WSTAR (97827), meaning if they are away from home and the power goes out, Westar will let them know by text message.
Managing accounts simplified MyWestar app takes a leap forward in helping customers manage their total relationship with Westar. Customers now have another convenient way to manage key activities including bill payment, accessing payment and usage history, and setting up and managing convenient account plans such as average payment plans and credit card and automatic bill payments.
The free MyWestar app is available for download in the Apple Store or Google Play.
Westar Energy introduced many other new customer friendly services in the last year. These services include a new mobile device friendly website, an innovative web-based outage map and text message updates for customers who would like to stay informed when their power is out and an estimate of when power should be restored.